Computing and IT

The rapid expansion of tech-related employment across the UK makes computing and IT one of the most promising career paths for Service leavers. From cyber security and data centres to digital infrastructure, cloud engineering and software development, opportunities continue to grow as technology shapes every part of modern life. If you’re ready to translate your military skills into a future-focused, high-demand sector, this could be the perfect time to step into a tech career.

CLICK TO VIEW COMPUTING AND IT VACANCIES or COURSES

What’s involved?

Information technology (IT) covers all the systems and tools used to create, store, manage, and exchange information — from business data and cloud services to apps, digital media, and online communication. As an umbrella term, IT spans both computing and telecoms, forming the backbone of what is often called the information revolution. It involves everything from software and hardware to networks and cyber security, ensuring data is processed, protected, and accessed securely.

Because technology underpins almost every aspect of modern life, IT careers exist in every industry. You might be developing software, building digital infrastructure, analysing data, maintaining systems, or helping users solve technical problems. Whether in finance, defence, government, retail, manufacturing, healthcare, or the public sector, virtually every organisation depends on IT to operate.

The scale and variety of roles in this sector is enormous. As you’ll see in the ‘Typical IT jobs’ section, careers range from hands-on technical work to creative, analytical, or customer-focused roles — making IT one of the most flexible career fields available to Service leavers.

Skills shortages

The tech industry continues to face major skills gaps, especially in advanced technical areas such as programming, cloud computing, and systems architecture. Cyber security is one of the most urgent shortages, with demand for specialists far outstripping supply as organisations try to defend against increasingly sophisticated threats. This creates strong opportunities for roles such as cyber security analysts, information security officers, and risk managers.

Data centres and data analytics are also experiencing significant shortages. Employers are seeking people who can combine technical ability with problem-solving and an understanding of wider business needs. For Service leavers with strong numeracy, systems experience, or a background in secure operations, these gaps present excellent entry points into a growing and resilient industry.

Computing and IT careers in brief

Computing and IT is a huge sector, and this guide brings together the main specialisms in one place. The areas we cover are:

• general IT and computing – support, networks, software and data
• cyber security and cyber skills
• data centres
• digital infrastructure and network cabling.

The general computing and IT material comes first, covering qualifications, courses and professional bodies that apply right across the sector. We then look at cyber security and at data centres and digital infrastructure in turn.

Skill up while serving

Many Service personnel already work in specialist IT, communications, or electronics roles, giving them a strong foundation for civilian tech careers. Even those outside these branches often gain valuable technical and problem-solving skills that transfer well into areas like cyber security, networking, or systems support. Before leaving, it’s worth identifying where your skills best fit the civilian IT landscape and whether you need to upskill or specialise further.

A wide range of computing and IT training is available through the resettlement system, including courses from preferred MOD providers. These can help you update technical knowledge, gain industry-recognised certifications, or explore new areas such as cloud computing or cyber security—making your transition into the tech sector smoother and more competitive.

Get qualified!

Building your theoretical knowledge while still serving will give you a strong head start when transitioning into civilian IT roles. You can develop skills through individual study, online courses, college programmes, or distance learning, and then enhance them with hands-on training during resettlement.

The qualifications you need will depend on your chosen career path. Some roles require learning specific software, programming languages, or cloud platforms, while others focus on broader IT skills. Many employers welcome Service leavers with the right attitude, problem-solving ability, and willingness to learn—even if they lack previous commercial experience.

To improve your job prospects, try to gain experience linked to ICT, complete an ICT or business-related qualification, and demonstrate transferable skills such as communication, troubleshooting, and teamwork. Whether through conversion courses, work placements, or entry-level training routes, there are multiple ways to build the competence employers look for in today’s tech industry.

Computing and IT qualifications

Computing and IT offer a wide range of qualification routes, from academic study to industry-recognised technical certifications. Academic qualifications such as foundation degrees, HNDs and HNCs provide a strong theoretical grounding, typically in subjects like computer science or software engineering. For beginners, an A-level or GCSE in computer science can be a useful starting point.

Alongside academic study, there are practical, skills-focused options. NVQs (Levels 1–5) and apprenticeships provide hands-on training based on national occupational standards and can be supported through Standard or Enhanced Learning Credits, depending on the level. These qualifications are valued by employers and help build workplace-ready experience.

The fast pace of the industry means vendor certifications are also highly important. These demonstrate expertise in specific technologies from major providers such as Microsoft, Cisco, AWS or CompTIA. Most IT professionals hold a mix of generic and vendor-specific qualifications so they can operate confidently across different systems, platforms and technologies.

Whichever path you choose, combining theoretical knowledge with practical skills will greatly enhance your employability and prepare you for further progression in this rapidly evolving sector.

Which course?

The range of IT and computing courses is vast, offering everything from short introductory sessions to full academic degrees.

Short courses (typically one to five days) provide focused training in areas such as wireless communications, IP networking, product development or traffic engineering. These are often privately delivered and tailored to specific skills gaps, with prices usually starting around £600 for a single day and rising to £1,400 for a week-long programme.

Further education (FE) colleges offer part-time courses lasting one to three terms. These lead to recognised qualifications such as the entry-level CCNA, IT User Qualifications (ITQs), NVQs, or City & Guilds awards. Costs usually begin at about £400 per term, and courses often require 10 additional hours of weekly study. Topics may include website design, programming, IT support and even public space surveillance (CCTV). These qualifications are well recognised within the telecoms and IT sectors and can provide a stepping stone to more advanced study.

Longer part-time or full-time courses, such as BTEC Diplomas or IT and Telecoms Apprenticeships, take at least a year and include workplace learning. Entry requirements typically include up to five GCSEs, although some programmes allow learners to gain maths and English alongside their studies. These pathways offer strong progression into the industry.

Higher-level training includes undergraduate degrees (e.g. Computer Science, Electronics with Satellite Engineering), postgraduate degrees (e.g. Telecommunications Engineering, Computing for Commerce and Industry) and doctoral programmes (e.g. Intelligent Systems, Distributed Computing). Professional doctorates suit those wanting to apply advanced knowledge directly within the workplace. Entry criteria vary, but A-levels or an Access to HE Diploma are usually needed for degree-level study. Costs range from £10,000 to £60,000 depending on the level and institution, though funding options may be available. These qualifications typically open doors to senior technical, consultancy, and management roles.

What’s out there?

There is an enormous variety of IT and computing courses available, ranging from entry-level introductions to highly technical programmes. Depending on your goals, you might explore options such as:

• Diploma in Engineering Computer Systems and Telecoms
• BTEC Level 3 Extended Diploma in ICT Systems and Principles, or Networking and Systems Support
• A seven-hour online course in Voice Switching, covering telephony, telecoms and VOIP
• Beginner-level part-time or weekend courses in basic computing, including common applications, software and digital skills
• Foundation Degree/Level 4 in Business Information Technology
• Four-day Database Administration course

In addition, the Open University offers a wide range of free IT and computing learning materials via iTunes—an excellent starting point if you're exploring your interests or building foundational knowledge before committing to formal study.

COMPUTING AND IT APPRENTICESHIPS
As mentioned above, this industry offers a host of highly relevant apprenticeships at different levels, with providers ranging from innovative SMEs to leading multinational companies. This page of the Prospects website is a great place to start your search. Alternatively, use your favourite search engine to discover more options. Or browse the government’s apprenticeship website (check out the ‘Digital’ section) or Find Apprenticeships, both of which allow you to search for apprenticeship opportunities by area of interest and location.

Professional vendor qualifications 

Professional vendor qualifications certify your skills in a specific manufacturer’s technologies. These credentials are valuable when the vendor is a major industry player, but it’s worth remembering that their relevance can change as technology evolves.

Microsoft certifications remain among the most recognised worldwide. Microsoft has replaced its older exams with a newer range of role-based certifications, designed to show that you can meet the demands of current technical job roles.

Microsoft isn’t the only major vendor in this space. Cisco Systems, for example, offers globally respected networking certifications, and many IT professionals hold a portfolio of vendor-specific qualifications to stay competitive across different platforms.

Professional bodies

CompTIA (Computing Technology Industry Association) offers a well-known suite of industry certifications that validate core IT knowledge and support skills. Developed by subject-matter experts, these certifications are widely recognised across the sector and often form part of broader ICT training programmes. They are commonly used as foundation-level qualifications for those entering technical roles.

BCS – The Chartered Institute for IT is the UK’s professional body for chartered IT practitioners. It provides a broad range of qualifications, from entry-level certificates to advanced professional exams that can be equivalent to honours-degree level. BCS certifications recognise both academic achievement and practical experience, supporting career progression through to chartered status.

Cyber security

Embarking on a career in cyber security is a journey into the heart of the digital frontier, where the guardians of cyberspace thrive. Whether you’re drawn to the intricacies of ethical hacking, the strategic dance of incident response, or the cryptic world of network security, this is one of the fastest-growing specialisms in the whole of computing and IT.

What are cyber skills?

A cyber security career is a profession that requires a specific set of technical skills and knowledge. People working in this field develop expertise in areas such as network security, penetration testing, incident response, ethical hacking, cryptography, and other specialised skills relevant to securing digital systems and data. These professionals play a crucial role in safeguarding organisations from cyber threats and vulnerabilities. A cyber skills career often involves obtaining certifications, staying up to date on the latest security trends, and actively engaging in hands-on technical work to protect information systems from cyber-attacks.

The stats

As the digital landscape evolves, the demand for cyber security professionals continues to surge. With a projected global shortage of 3.5 million cyber security experts, the industry is ripe with opportunities. Veterans leaving the Armed Forces are uniquely positioned to fill this gap, armed with the discipline, adaptability, and problem-solving skills cultivated during their military service.

What roles are available?

• Ethical hacker – actively tests and exploits systems to identify vulnerabilities, enhancing security by finding weaknesses before malicious hackers do.
• Penetration tester – simulates cyber-attacks to evaluate the effectiveness of a system’s defences, identifying and addressing vulnerabilities to fortify organisational security.
• Incident responder – responds rapidly to cyber security incidents and breaches, minimising damage and protecting sensitive information.
• Security analyst – monitors, analyses and responds to security threats and incidents, safeguarding networks and systems from potential breaches.
• Cryptographer – develops and implements cryptographic solutions to secure data and communications through encryption and decryption techniques.
• Security consultant – advises organisations on improving their overall cyber security posture, providing strategic guidance to enhance security measures.
• Security engineer – designs and implements security systems and protocols, developing robust infrastructure to withstand cyber threats.
• Security administrator – manages and maintains security tools, policies and procedures, ensuring the ongoing integrity and confidentiality of data.
• Network security specialist – focuses on securing an organisation’s computer networks, implementing measures to prevent unauthorised access and data breaches.
• Security software developer – creates and maintains software with a security-first approach, developing secure applications to minimise vulnerabilities.
• Security auditor – assesses and evaluates an organisation’s security measures, ensuring compliance and identifying areas for improvement.
• Cyber security instructor/trainer – educates individuals or teams on cyber security best practice, building a knowledgeable workforce to strengthen overall security.

These diverse cyber security careers cater to different aspects of the discipline, offering numerous pathways for individuals with varying interests and expertise.

Transferable skills

Research into the sector highlights the core attributes and skills employers are looking for in cyber security professionals, giving them the following labels:

• explorer
• problem solver
• student
• guardian, and
• consultant.

These attributes and skills can of course be found in a multitude of other sectors beyond cyber security, and one such is the military. One of the core attributes seen time and again with military veterans is the ‘guardian’ attribute. This means they are highly ethical, reliable and motivated to protect their ‘customers’. In terms of specific cyber security roles, IBM has found that veterans are particularly suited to ‘operator’ and ‘communicator’ positions. Looking specifically at operators, this might include threat-monitoring analysts, penetration testers, security operations centre analyst and cyber operations manager roles. Anybody who has worked in the operations centre in a warship, in a military unit or in an RAF station will have the experience and transferable skills needed for dealing with cyber security incidents.

Skills you will already have from serving

Veterans exiting the Armed Forces bring a unique set of skills that translate seamlessly into successful cyber careers. The disciplined approach instilled in military service equips them with the ability to adhere rigorously to security protocols, ensuring a steadfast commitment to cyber security measures. Their adaptability shines through in their quick adjustment to new technologies and evolving cyber threats. Attention to detail becomes a paramount strength, enabling veterans to identify and address vulnerabilities in digital systems meticulously. Leadership skills acquired in the military find resonance in the capacity to lead and coordinate cyber security teams, making informed decisions in response to threats or incidents. Veterans’ adept problem-solving abilities prove invaluable in analysing complex cyber security issues and formulating effective solutions. Their teamwork ethos fosters seamless collaboration within cyber security teams, while honed stress management skills prove crucial in high-pressure situations, such as responding to cyber incidents. Veterans also bring a keen sense of risk management, ethical conduct, and clear communication, rounding out a skill set that positions them as highly capable contributors to this dynamic field.

Skills needed

A successful career in cyber security demands a multifaceted skill set. Technical proficiency in programming, operating systems, and networking forms the foundation, complemented by a deep understanding of cyber security tools and technologies. Ethical hacking skills, incident response expertise, and security analysis capabilities are crucial for identifying and mitigating cyber threats. A solid grasp of risk management, cryptography, and the ability to develop and implement security policies ensures a proactive approach to safeguarding information. Proficiency in penetration testing adds another layer, simulating attacks to uncover vulnerabilities. Soft skills such as effective communication, problem-solving, and teamwork round out the requirements, facilitating collaboration within cyber security teams and conveying complex concepts to diverse stakeholders. Staying updated with industry trends and obtaining relevant certifications are ongoing commitments in this dynamic field.

How do I qualify in cyber security?

To qualify for a career in cyber security, consider the following steps:

1. Education – obtain a relevant degree in cyber security, computer science, information technology, or a related field. Many positions require at least a bachelor’s degree.
2. Gain technical skills – develop proficiency in programming languages, operating systems, and networking fundamentals. Acquire hands-on experience with cyber security tools and technologies.
3. Certifications – earn industry-recognised certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), or other certifications relevant to your desired role.
4. Networking – attend industry events, join online forums, and build a professional network. Networking can provide insights, mentorship, and potential job opportunities.
5. Internships and practical experience – seek internships, co-op programmes, or entry-level positions to gain practical experience. Real-world exposure enhances your skills and makes you more appealing to employers.
6. Stay informed – keep up to date with the latest cyber security trends, threats, and technologies. Continuous learning is crucial in this rapidly evolving field.
7. Develop a specialty – consider specialising in a specific area of cyber security, such as penetration testing, incident response, or cryptography. Specialisation can make you stand out in the job market.
8. Build a portfolio – showcase your skills through a portfolio that includes projects, certifications, and any practical experience gained. A strong portfolio can impress potential employers.
9. Soft skills – hone soft skills like communication, problem-solving, and teamwork. These are essential for collaborating within cyber security teams and interacting with non-technical stakeholders.
10. Security clearance (if applicable) – if pursuing roles in government or defence sectors, obtaining and maintaining a security clearance may be necessary.
11. Apply for entry-level positions – start by applying for entry-level positions or internships to gain initial industry experience. As you progress, you can pursue more advanced roles.

Remember, the cyber security industry values a combination of education, certifications, practical experience, and a commitment to ongoing learning. Tailor your qualifications to align with your specific career goals within the field.

CYBER SECURITY CHALLENGE UK
Cyber Security Challenge UK is a series of national competitions, learning programmes and networking initiatives designed to identify, inspire and enable more people to become cyber security professionals. Established to bolster the national pool of cyber skills, it offers a unique programme of activities to introduce sufficient numbers of appropriately skilled individuals to learning and career opportunities in the profession.

Cyber security apprenticeships

The website of the UK Cyber Security Council lists the following cyber security apprenticeships as currently available: Cyber Security Technician (level 3); Cyber Security Technologist (level 4); Cyber Security Technical Professional (level 6). Visit this page regularly to stay up to date with the latest information. You can find further details of these and other related apprenticeships on the Institute for Apprenticeships & Technical Education website. UCAS is also a useful source of searchable information on apprenticeships.

What could you earn?

The Acumin Salary Survey is the definitive salary index for cyber security professionals. The resource is free to download and provides a range of salary bandings for job titles in end user, security intelligence and consultancies, public-sector and vendor organisations, alongside career path information and details of requirements for entry-level roles.

Not only does the survey contain the latest salary information and data, taken from the UK’s largest cyber-specific candidate database, it also contains a summary of the key challenges and topics that have affected the industry over the past 12 months, providing Acumin’s unique take on how the market has changed – from recruitment trends to the latest certifications and cyber security threats. Click here to read or download a copy of the most recent edition.

Finding employment in cyber security

To secure a job in cyber security, explore dedicated job boards, company websites, and professional networks like LinkedIn. Actively engage with cyber security communities, attend industry events, and use recruitment agencies specialising in the field. Optimise your online presence, connect with professionals, and consider internships or entry-level positions to gain initial experience. Stay informed about industry trends and certifications, and actively seek out opportunities with government agencies or companies offering professional development programmes.

When the IBM Institute for Business Value issued the research highlighting the impending skills shortage, it suggested that the ‘talent gap’ could be closed by filling cyber security roles through a ‘new collar’ approach – that is, tapping into professionals who might not have a traditional college degree but do have in-demand technical skills and aptitudes. SaluteMyJob, a social enterprise supporting former Service people into civilian employment, is doubling down on its mission to highlight targeted pathways for veterans, military spouses and reservists to train in cyber security roles where employers face business-critical skills shortages. Visit the SaluteMyJob website to find out how it could help you transition to a successful cyber career, and click here to read about SaluteMyJob’s initiative, in partnership with Abertay University, to deliver a pioneering ethical hacking course that aims to support members of the Armed Forces community on their journey towards an exciting career in this field.

SECURE YOUR CYBER SKILL-SET
The growth in working from home and our increasing reliance on technology has seen a significant spike in cyber-crime across Europe, with adaptable cyber-fraudsters seeking to exploit home working solutions through a variety of publicly known vulnerabilities in VPNs and other remote working tools and software. This has fuelled a growing need for cyber security professionals.

Data centres and digital infrastructure

Digital infrastructure serves as the essential foundation of our modern world, encompassing everything from data centres and cloud computing to broadband networks and cyber security systems. Beyond financial rewards, it opens doors to engaging and fulfilling professional pathways – and it is actively looking for people with exactly the skills the Services build.

Digital infrastructure defined

The digital infrastructure industry encompasses a range of components including data centres, cloud computing, network cable infrastructure, and cyber security, serving as the cornerstone of global digital activity and connectivity. Data centres are purpose-built facilities that house servers and critical IT equipment, and network cable infrastructure establishes connections from data centres to end-user locations. Visualise the data centre as the brain, storing crucial applications and data, with the network infrastructure acting as the neurons, transmitting messages between the brain and the muscles (end users).

For businesses, data centres form the bedrock of day-to-day operations, incorporating servers, storage, networking systems, and infrastructure. For individuals, these facilities enable essential services such as accessing money from ATMs, internet searches, messaging, streaming films, and file and music access. Major financial organisations and corporate businesses often prefer to control their own server, network and storage applications in their own dedicated enterprise data centres; there are also facilities where managed services are undertaken for smaller and medium-sized businesses, and co-location data centres where space and services can be rented.

Despite our growing reliance on digital infrastructure, the industry has historically faced challenges with transparency due to the inherent security risks associated with data. This secrecy has obscured the array of career opportunities within the industry. However, as digital infrastructure becomes increasingly recognised as a critical sector, more professionals are intentionally pursuing careers in data management, cyber security, and network administration. For those leaving the Armed Forces, a career in digital infrastructure presents an exciting prospect, leveraging skills developed in the military for these roles.

The war for digital talent

In the relentless pursuit of staying ahead, the digital landscape undergoes continuous technological advancements within the diverse environments of data centres. These environments span crucial aspects like power, cooling, IT infrastructure, and space management. The surge in demand for skilled personnel, both technical and managerial, has become paramount in ensuring the effective and efficient delivery of a data centre’s capabilities to meet specific business demands. Beyond technical roles, data centre operators also seek individuals for day-to-day operational and business functions, including accounts, human resources, and marketing.

Simply put, there is substantial demand for individuals to contribute across various aspects of data centre facilities. Data centre operators are actively seeking talent, recognising the appeal of individuals with both industry-specific qualifications and transferable skills. Service leavers, known for their self-discipline, reliability, and quick learning ability, are particularly in high demand as data centre operators entice them with attractive offers.

In recent years, the challenges of rapidly evolving technology have intensified, with a growing focus on providing services in an energy-efficient and sustainable manner. This shift towards reducing carbon emissions necessitates an enhanced technical and managerial support structure that prioritises green technologies. Supporting the IT infrastructure, data centres require robust redundant backup power supply systems, cooling mechanisms, networking connections, and environmental control measures. Continuous 24/7/365 mission-critical capability mandates the correct deployment of planning, management, and maintenance systems.

The dynamics of a data centre

A data centre operates within a complex ecosystem, where critical environments and operational systems seamlessly interact to ensure the uninterrupted delivery of business services.

• Power: the focus on power distribution and management now emphasises sustainability, incorporating renewable energy sources alongside the electrical grid, uninterruptible power supplies (UPSs), and standby generators. Continuous monitoring is crucial to prevent power failures and unexpected downtime, helping to avoid significant costs.
• Cooling: the efficiency of the cooling infrastructure is crucial, requiring meticulous planning and management strategies. Environmental monitoring and control play a pivotal role in ensuring the smooth functionality of the data centre.
• IT and networking: this involves sophisticated hardware for data transmission and storage, including routers, servers, switches, and advanced storage solutions. As demands for larger and faster bandwidth capabilities grow, network infrastructure must adapt to support increasingly complex distribution systems.
• Data communications cabling: often overlooked, network cable media form the backbone of the data centre. A well-planned and balanced network cable infrastructure, especially fibre-optic cabling, is essential for optimal hardware performance. As the network expands and bandwidth demands increase, the cable infrastructure must evolve to support higher data rates.
• Building facilities: with high-density equipment and increased demands on power and cooling, facilities management becomes integral to IT planning and installation processes.
• IT and physical security: modern data centres integrate IT security with robust physical security measures to protect information and systems from unauthorised access, use, disruption, modification, or destruction. As critical assets, data centres must prioritise comprehensive security strategies to guard against unauthorised access and cyber threats.
• Outages: downtime, referred to as an outage, can result from various factors such as fire, flood, power issues, software upgrade errors, or networking problems. The Uptime Institute Global Data Centre Survey found that over two-thirds of outages cost more than $100,000. While ongoing improvements in technology and management practices continue to reduce their frequency and impact, human error remains a significant cause – underscoring the importance of employing well-trained personnel.

For individuals leaving the Armed Forces, these dynamics present a challenging yet rewarding environment, where skills such as discipline, attention to detail, and quick decision-making can be effectively applied.

What roles are available?

Diverse job roles abound across the various data centre environments. These include:

• Network cable installer (copper and fibre-optic) – installs and maintains network cables crucial for data transmission within the data centre.
• IT/network/software/storage engineer – manages and maintains the hardware and software components, ensuring smooth data processing and storage capabilities.
• Data centre technician – handles the day-to-day operations, troubleshooting, and maintenance of data centre equipment.
• Infrastructure engineer – focuses on designing, implementing, and maintaining the core infrastructure of the data centre.
• HVAC engineer – manages heating, ventilation, and air conditioning systems to maintain optimal environmental conditions.
• Data centre designer – plans and designs the layout and structure of data centre facilities.
• Network architect designer – designs the network architecture to ensure efficient data transmission and connectivity.
• Data centre analyst – analyses data centre performance, identifies areas for improvement, and implements solutions.
• IT/network/software/storage manager – manages the integrated hardware and software components, ensuring efficient data processing, storage and network functionality.
• Data centre manager – a leadership role, overseeing overall data centre operations, efficiency, and strategic planning.
• Facilities manager – manages the physical facilities, ensuring they support the technical needs of the data centre.
• Operations manager – coordinates and optimises day-to-day operations for seamless functionality.
• Research and development manager – focuses on innovation and improvement of data centre technologies and processes.
• IT security manager – ensures the comprehensive security and integrity of data and infrastructure within the data centre, coordinating both cyber security measures and physical security operations.
• Project manager – takes charge of planning, executing, and closing projects within the data centre.
• Electrical engineer (distribution systems and plant) – manages and maintains electrical distribution systems and plant infrastructure, with an emphasis on integrating sustainable energy solutions and optimising energy efficiency.
• Physical security staff (and manager) – handles security measures and personnel to safeguard the data centre.

In addition to these technical roles, data centre operators require personnel for essential business functions such as accounts, human resources, and marketing.

What can I expect to earn?

Average salaries across the data centre will vary. The following examples are provided by IT Jobs Watch:

• infrastructure engineer – £50,500
• network engineer – £53,250
• storage engineer – £52,170
• data analyst – £50,000
• network manager – £62,500
• infrastructure manager – £65,000
• operations manager – £65,000
• technical leader – £80,000
• senior project manager – £68,000
• programme manager – £77,500

Transferring your skills from the Armed Forces

Many Armed Forces personnel possess a valuable skill set that aligns with the requirements of the data centre sector, covering key environments including:

• Electrical (power distribution, generators, and uninterruptible power supplies) – Armed Forces training often includes expertise in electrical systems, a skill crucial for managing power infrastructure within data centres.
• Heating, ventilation and air-conditioning (HVAC) systems – while military personnel may have experience with HVAC systems, data centres use specialised systems that require further training.
• IT and network systems – Armed Forces personnel often acquire foundational IT and networking skills. For data centre roles, additional training in specific data centre technologies and network management practices is typically required.
• Data communications cabling – military training may provide a basic understanding of data communications cabling. However, data centres often use advanced fibre-optic cabling, requiring additional training or certification.
• Project management – Armed Forces personnel frequently undergo project management training, preparing them for overseeing and executing complex projects within the sector.

The theoretical knowledge and practical experience gained during service in the Armed Forces provide a valuable platform for transitioning into the data centre environment. These skills, coupled with targeted certifications and further training, position individuals to excel in a wide range of roles.

What skills do I need?

Crucial for success in any role within the data centre industry is the ability to work effectively in a multidisciplinary team. Additionally, key skills sought in professionals include:

• Team player – the ability to collaborate and work seamlessly within a team environment.
• Communication skills (oral and written) – vital for effective coordination and information sharing within data centre teams.
• Analytical and problem-solving skills – the capability to analyse and resolve operational incidents, ensuring smooth and efficient data centre operations.

The industry skills gap

Both the data centre and network infrastructure sectors continue to face challenges in recruiting personnel with the necessary skill sets and experience; industry surveys consistently support this theme. Recent findings reveal ongoing concerns in the areas of performance, resiliency, efficiency, sustainability, staffing, and innovative technologies.

• Difficulty in recruitment: many data centre operators report ongoing challenges in finding suitably qualified candidates for open positions, indicating a persistent skills shortage in the industry.
• Impact of education and training: investment in employee education and training correlates with a reduction in data centre outages. As over two-thirds of all outages incur costs exceeding $100,000, the business case for increased investment in resiliency and training is compelling. As Uptime reports, ‘As organisations make this investment, the overall number of outages can be expected to fall.’
• Preventability of outages: analysis of whether operators believed data centre outages were preventable showed that nearly four in five answered ‘yes’ – a statistic that underscores the importance of management, planning, and training in reducing outage occurrences.

To find out more, click here to read CNet’s dedicated article on the topic: ‘Properly trained and qualified personnel are essential to efficient data centre operation’.

Transfer your skills to the data centre sector with CNet Training

A career in the data centre sector is an excellent fit for individuals from diverse trades and management roles, particularly those with expertise in network cabling (copper and fibre). Service personnel transitioning to the civilian market often bring essential power, HVAC, IT, and cabling skills, addressing the industry’s current shortfall.

Service members, through resettlement opportunities, can further their education and enhance existing skills, seamlessly transitioning into the data centre sector. CNet Training, a global leader in data centre and network infrastructure technical education, offers a variety of programmes to support individuals entering the industry. The baseline resettlement programme, starting with the Certified Network Cable Installer (CNCI®) certification, provides a comprehensive introduction to network cabling, covering both copper and fibre-optic installation. Successful completion demonstrates high competency in network cable infrastructure, opening doors to job opportunities in the sector.

CNet Training’s programmes, part of the Global Digital Infrastructure Education Framework, cater to all skill levels. From entry-level qualifications to a master’s degree in Data Centre Leadership and Management at level 7, individuals can choose programmes that align with their career aspirations. All of CNet’s programmes can be ELC funded.

Find out more

Visit this page for further details of the programmes available that can help you enter and progress within the digital infrastructure industry, and click here to read our feature about current skills shortages in the data centre industry.

Grateful thanks to CNet Training for their assistance in the preparation of this section.

Use your ELC

Under the ELC scheme, a wide range of learning can be taken, provided it is offered by an approved provider listed on the ELCAS website and is at level 3 or above. For full details of how to make the most of your ELC, refer to the in-depth features elsewhere on the Quest website. If you are looking specifically at data centres and digital infrastructure, visit the CNet website to see its list of ELC-approved programmes.

COMPUTER SAYS YES!

In this sector, it of course goes without saying that an enormous number of courses and qualifications are available to study online. However, it’s still wise to confirm with training providers that the course(s) you are interested in can be completed via this study route.

Finding employment

Securing a role in the computing and IT sector typically involves a mix of qualifications, hands-on experience, effective networking, and presenting a strong, targeted CV. Work placements or project-based experience can greatly improve your prospects, especially when transitioning from the Forces.

If you are moving into a role similar to your Service speciality, you may be able to enter at a comparable level. Those switching to a new technical area may start lower on the ladder, but progression can be rapid. Computing and IT is a fast-moving industry with vast opportunities; many professionals change roles or employers every few years as new technologies emerge and career paths evolve. With continuous in-house training and a strong demand for adaptable talent, Service leavers with the right technical and interpersonal skills can advance quickly.