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Streamline your application with our list of dos and don’ts

Streamline your application with our list of dos and don’ts


27 Apr, 2020

Useful pointers to help you get your claim right-first-time …


  • make sure you understand the regulations – refer to JSP 822, which can be downloaded here
  • consult your education/learning staff and line managers to discuss your personal development plan
  • plan ahead, leaving at least 25 days between submitting a claim and needing to book a course
  • be prepared to provide evidence that the course you would like to do is at least level 3 on the NQF/RQF (or equivalent), and directly benefits the Service (unless your claim is resettlement-related during your last two years of serving)
  • ensure the course provider has Approved Provider status by checking it out on the ELCAS website
  • ensure the training is delivered by an approved ELC provider if using your Individual Resettlement Training Cost (IRTC) grant along with ELC to fund a nationally recognised qualification at level 3 or above
  • consult your education, learning, training and/or resettlement adviser if you aren’t sure of the best way to use funding for your resettlement training
  • remember that the scheme operates a strict ‘three hits and you’re out’ policy; if you are eligible and have used the Aggregated Lower Tier award you will not be able to use it again, so think carefully before submitting a claim
  • inform your education staff, learning adviser or SSR if your last day in service changes from that originally stated
  • complete and return the course evaluation form when you’ve finished your studies; if you don’t, and can’t provide evidence that you completed the course, future claims will be rejected.


  • commit any payment contributions to course providers until you have received a Claim Authorisation Note (CAN)
  • automatically assume that Approved Provider status means that the entire portfolio of a provider’s courses meets the level 3 requirement
  • enrol on a course or commit yourself financially without having first obtained approval from your own Service and a CAN from ELCAS
  • enrol on a course with a new provider who is awaiting ‘Approved’ status; wait until this has definitely been achieved – if this takes too long, look on the ELCAS website for an alternative provider.

All of the above advice is summed up in our handy ‘Claims checklist’.

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