Serco

Serco is a British multinational company operating in the defence, health, transport, justice, citizen services, leisure, community services and immigration sectors. With over 30,000 employees in the UK and a clear mission to deliver essential public services, Serco has developed one of the strongest and most comprehensive approaches to veteran recruitment, support, and career development in the country. The company’s commitment to the Armed Forces community is not only embedded in policy but also deeply woven into its culture and operational delivery.

Identifying veteran employees Serco actively identifies veterans at the point of application, collecting this data to better support and monitor the transition and retention of ex-service personnel. With approximately 2,350 veterans currently employed – making up nearly 8% of its UK workforce – Serco is one of the largest private sector employers of veterans in the UK. In addition, over 125 reservists are employed across its operations, and the company has established clear channels for understanding the Armed Forces background of applicants, including the use of military-friendly CV review and hiring practices.

Serco’s commitment to veteran career progression begins with its dedicated onboarding processes and continues with its Serco Veterans Network. Veterans are encouraged to access leadership development and specialist skills programmes. In-house mentoring and coaching are tailored to help veterans navigate civilian roles, with structured transition support to convert military skills into recognised civilian capabilities. The company’s Defence-specific careers platform highlights its approach and encourages direct applications from ex-military candidates.