28th Oct 2022

Veterans UK produces a suite of diagrams to help customers with the Armed Forces Pension Scheme (AFPS).

As part of Veterans UK’s continued commitment to enhancing their services, they have produced a suite of diagrams to help customers with the Armed Forces Pension Scheme (AFPS).

Veterans UK is responsible for administering compensation and pensions schemes for both serving personnel, veterans and their families, as well as the Veterans Welfare and Defence Transition Services.

The diagrams illustrate the flow of a claim or an appeal, and what happens as the application is considered and processed. The diagrams show what information is needed to accurately consider an application and where we get that from, in order to ensure that claimants receive what they are eligible for and entitled to, in accordance with legislation.

Armed Forces Compensation Scheme: claims and appeals - Customer Journey Maps

Armed Forces Compensation Scheme Claim

War Pension Scheme Claim

War Pension Scheme Supplementary Allowance Claim

War Pension Scheme Treatment Expenses Claim

Armed Forces Compensation Scheme Appeal

War Pension Scheme Appeal

All Appeals - after Tribunal hearing

As part of Veterans UK’s continued commitment to enhancing their services, they have also produced a similar suite of diagrams to help customers with the Armed Forces Pension Scheme (AFPS). These maps will illustrate the flow of various processes within the scheme, such as Early Payment of Preserved Pension (EPPP) and Internal Dispute Resolution Procedure (IDRP), so that customers can see the end-to-end process regarding their Armed Forces Pension.