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Help and advice

Help and advice

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17 Feb, 2020

Need to know more? Here’s who can help …

For general enquiries about the scheme, eligibility and qualifications, seek advice from the following single-Service education and resettlement staff in the first instance, not ELCAS. ELCASís role is to administer applications, not provide advice and guidance on eligibility or education/learning or resettlement needs. Policy helpline details are as follows.

  • RN: RN/RM Education and Resettlement Officers (EROs), Naval Education and Training Support Officers (NETSOs) and Naval Resettlement Information Officers (NRIOs) at RN/RM Learning Centres. Education and Resettlement Staff seeking further clarification of sS instructions should contact SO3 EL3R, at ‘NAVY TRG HQ-EL3R RESET SO3C’ (Mil: 93832 5954 Civ: 02392 625954)
  • Army: Individual Education and Resettlement Officers (IERO), at Army Education Centres, which must be used by Service leavers on resettlement. Education and Resettlement Staff seeking further clarification of sS instructions should contact the relevant SO2 Retention and Resettlement in Regional Command (RC): RC-Pers-ETS-N-RetResSO2 or RC-Pers-ETS-S-RetResSO2 or Civ: Army-ELC-Veterans@mod.gov.uk
  • RAF: Personal Learning Advisors (PLAs), and Resettlement and Education Coordinators (REC) at RAF Learning Centres. Education and Resettlement Staff seeking further clarification of sS instructions should contact SO2 Accreditation at ‘22TrgGp-CTS-AndEWg-SO2’ (Mil: 95751 6888 Civ: 01400 266888)

In addition, advice on any aspect of the ELC and FEHE schemes is available by emailing People-TESRR-ResetOffice@mod.uk​

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