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Service Family Accommodation Allocation Panel goes virtual
Moving home can be a stressful and busy time, particularly for Service families who, on average, move once every three years. Amey’s Occupancy Services team supports families as they move into their Service Family Accommodation (SFA) to ensure the process is as smooth as possible …
One of the main responsibilities of Amey’s Occupancy Services team is to manage the SFA application process, which is usually quite straightforward –however, when teams are required to support a unit or multiple unit moves, where a large number of families are relocating at the same time, a collaborative approach is needed.
Allocation panel meetings are critical to ensuring a successful and effective unit move for the families involved. It is not unusual for hundreds of families to be embarking on a relocation journey, and it is vital that expectations are managed, requirements met and information made available. Pre-pandemic, these panels were attended in person by key stakeholders, some of whom travelled many miles to attend. However, the government guidance around social distancing added to travel restrictions meant that a new way of hosting allocation panels needed to be found.
Allocation panels are critical to ensuring families are supported during their move and are attended by Amey’s operations team, the Defence Infrastructure Organisation (DIO), a local Military Housing Liaison Officer (MHLO), Unit Welfare and representatives from Regional Command.
Due to the sensitive nature of the information, it was agreed that the existing and secure MoD system, known as MOD.net would be used and once the necessary security checks had been carried out, Amey teams were provided with access.
An Amey representative comments, ‘Meetings are now more structured and shorter than before. Not having to travel has meant that meetings start earlier and can be extended if required. Five virtual allocation panels have already been carried out in preparation to support more than 500 Service families as they move during summer 2021.’
Key facts about Amey
Amey is one of the top five support services suppliers in the UK. We employ 16,000 people, have a turnover of £2.1bn and a strong forward order book.
Every household in Britain benefits from the work we do. We maintain the UK’s road and rail infrastructure, keep schools safe and clean, manage the UK’s defence estate, safely escort prisoners, and keep prisons and courts secure. We also collect and process waste, as well as delivering utilities services.
All of this is underpinned by our leading consulting capabilities, which use engineering design and data analytics to better manage the services we all use and rely on.
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