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Amey adopts innovative scheduling solution to transform repair services for MoD homes

Amey adopts innovative scheduling solution to transform repair services for MoD homes


07 Feb, 2022

Amey, a strategic supplier to UK defence, has introduced a new digital solution to enhance the maintenance of military homes across the UK, significantly reducing carbon emissions …

The team is working with field force scheduling specialist FLS (FAST LEAN SMART) to optimise scheduling for 150-plus operatives servicing more than 22,500 homes in MoD estates across the central and north regions. These works form part of the Defence Infrastructure Organisation’s Regional Accommodation Maintenance Services contracts, which were awarded in 2021 and will begin in April 2022. 

The product will provide its best-of-breed real-time scheduling solution to improve the maintenance of Armed Forces homes, including plumbing, electrical works and repair services, with more effective scheduling assisting Amey’s climate change targets of reducing carbon emissions by more than 25% over the next five years, aiming to reach net zero by 2035. 

Amey is going live with FLS over the next quarter, including its customer experience self-service portal featuring SMS/email notifications for customers, real-time GPS tracking for operatives and advanced reporting to optimise scheduling.

With FLS’s support, Amey’s target is to improve performance and task completion for operatives by more than 20%, aiming to complete more than 62,000 tasks per year.

Says David Smith, group digital transformation director, Amey Secure Infrastructure: ‘Working with FLS will help Amey to bring a step-change of experience, both for the families receiving our service and for the tradespeople delivering it. It will improve the accuracy and transparency of day-to-day operations and generate additional data to optimise our future service. It brings the added benefit of helping us to reduce average travel time for colleagues, in turn reducing our overall environmental impact.’

Jeremy Squire, UK managing director, FAST LEAN SMART, adds: ‘We are delighted to be partnering with Amey Secure Infrastructure to maximise efficiency in the maintenance of military homes for those on the frontline of the UK’s defences. Amey has ambitious productivity and service-level targets, and the FLS VISITOUR dynamic scheduling and customer engagement capabilities will be significant enablers in achieving these.’

Key facts about Amey

Amey is a leading infrastructure services and engineering company. We are at the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation’s strategic assets. Our 14,000 people are behind the critical services the country relies on every day and we each take personal pride in our public service. We are trusted partners of government – both national and local – managing assets and complex projects that are vital to the sustainable growth of the country.