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Luxury Retail and Events Security Officer

It’s pure Retail Theatre! From the “Catwalk to the boutique”, it’s show biz.

About The Company

10 was formed by ex-Royal Artillery Veteran Ricky Smith in 2010 with a senior Security Industry Colleague, Mark Dougan. Their express mission being to provide Security.

10 have directed shows for renowned fashion designers and have facilitated Close Protection for a host of VIP guests, football clubs, the music industry and international athletes.

10 have an influential presence at front of House Luxury boutiques in London’s W1, Knightsbridge.

Ricky has vast experience in this field and prior to forming 10, he has held senior the positions at both Nike (Head of Security for Europe, Middle East and Africa 10 years) and CHANEL (Head of Security 8 years)

JOB DESCRIPTION

At Entrance

  1. Open the boutique in the morning, for staff and cleaners
  2. Open the front doors to welcome clients, during boutique operation hours
  3. Control the client queue in a calm and confident manner, whilst asking for patience from the customers
  4. Counting of footfall
  5. Upon activation of the merchandise alarm, the guard should politely request that the customer returns to the checkout for the cashier to check the purchase
  6. Prevent and discreetly deal with any customer who becomes aggressive or violent
  7. Safeguard boutique safety and cleanliness
  8. Clients must not be allowed to walk into the boutique consuming food, drinks or carrying dangerous or suspicious articles
  9. For reasons of hygiene and cleanliness, we should not allow access to clients carrying pets
  10. Bag checks must be performed on all staff, vendors and contractors, who wish to exit the boutique
  11. Ensure that the boutique is correctly closed at the end of the day

Inside the Boutique

  1. Manage footfall in the BTQ and alert BA whenever there are customers not being accompanied during high footfall
  2. Perform weekly fire checks
  3. Perform daily safety checks
  4. Protect CHANEL assets
  5. Follow Fashion Advisor’s instructions with attention to detail
  6. Maintain an intimate knowledge of merchandise on display, including all movements (IPAD photographs are advised)
  7. Alert related area for movement of items by Sales
  8. Ensure that all watches and fine Jewelry items are returned to their secure showcases after client viewing
  9. Assist with housekeeping at all times, by replacing products that have fallen from their position when a BA is not available
  10. Prevent and discreetly deal with any customer who becomes aggressive or violent. Safeguard boutique safety and cleanliness. Clients must not be allowed to walk into the boutique consuming food, drinks or carrying dangerous or suspicious articles. For reasons of hygiene and cleanliness, we should not allow access to clients carrying pets
  11. Report any suspicious customers
  12. Follow site-specific emergency procedures and policies 

CODE OF CONDUCT

  • Must be punctual and ready for duty at the agreed time
  • Must be fully certified and carrying an up to date license
  • Honesty and integrity are the minimum standard that is required
  • Must not move away from the assigned area of duty unless it is totally necessary
  • Must adopt a straight, upright and proud posture
  • Maintain dress to an immaculate standard
  • Must not smoke in the vicinity of the boutique
  • Must not stand chatting, with customers or staff for prolonged periods of time
  • Must not shout in the boutique
  • Must be confidential with customer information
  • Must be responsive to new instructions from the boutique team
  • Must not discuss purchases with customers
  • Must not use their personal phone whilst on the sales floor

In Ricky’s words, “we are in the results business”, you will never find us making excuses.

 

Job Details

Job Title:
Luxury Retail and Events Security Officer

Job Type:
Full Time, Part Time, Permanent

Salary
£34,000 per annum

Region/s
Greater London

Closing Date:
December 1st 2017

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