Iain Clark - ICT Technician

CASE STUDY

Prior to leaving the RAF, Iain attended a CTP Career Transition Workshop (CTW) at RRC Tidworth, finding the CV writing and interview techniques elements the most rewarding.

During his resettlement, Iain made use of the CTP job-finding site, RightJob, in order to explore the range of jobs available to him. He saw an advertisement on the site for a service desk analyst for the Metropolitan Police Service and applied. After a couple of phone interviews and completing the vetting process, Iain was offered the job.

As a service desk analyst, it is Iain’s job to provide first-line IT support to members of the Met Police Service. This involves monitoring multiple inboxes for requests and responding to helpdesk calls from users.

Time management and prioritisation of tasks are some of the skills needed in this role

‘There are a lot of things to learn and remember, and some long shift hours – all of which aren’t out of my comfort zone, having had to work under similar conditions in my military career. Time management and prioritisation of tasks are some of the skills needed in this role.’

Having lived on an RAF base during his Service, commuting to his new workplace – a 90-minute drive – was an unexpected first hurdle for Iain’s new civilian work life, but he realised that, once it was a routine, it no longer felt like a chore.

Use all the available tools available to find the right job for you

Reflecting on his own resettlement journey, Iain’s advice for other Service leavers is to use all the available tools available to find the right job for you: ‘The CTP is the best tool you can get in preparing you for life outside the military.’

Our thanks to the CTP for providing us with this case study