SSAFA, the Armed Forces charity is encouraging all UK nationals from the Armed Forces community to complete their
...Iain Clark - ICT Technician

CASE STUDY
Prior to leaving the RAF, Iain attended a CTP Career Transition Workshop (CTW) at RRC Tidworth, finding the CV writing and interview techniques elements the most rewarding.
During his resettlement, Iain made use of the CTP job-finding site, RightJob, in order to explore the range of jobs available to him. He saw an advertisement on the site for a service desk analyst for the Metropolitan Police Service and applied. After a couple of phone interviews and completing the vetting process, Iain was offered the job.
As a service desk analyst, it is Iain’s job to provide first-line IT support to members of the Met Police Service. This involves monitoring multiple inboxes for requests and responding to helpdesk calls from users.
Time management and prioritisation of tasks are some of the skills needed in this role
‘There are a lot of things to learn and remember, and some long shift hours – all of which aren’t out of my comfort zone, having had to work under similar conditions in my military career. Time management and prioritisation of tasks are some of the skills needed in this role.’
Having lived on an RAF base during his Service, commuting to his new workplace – a 90-minute drive – was an unexpected first hurdle for Iain’s new civilian work life, but he realised that, once it was a routine, it no longer felt like a chore.
Use all the available tools available to find the right job for you
Reflecting on his own resettlement journey, Iain’s advice for other Service leavers is to use all the available tools available to find the right job for you: ‘The CTP is the best tool you can get in preparing you for life outside the military.’
Our thanks to the CTP for providing us with this case study
Other Stories
The Military Wives Choirs received part of a grant awarded to SSAFA, the Armed Forces charity by the Department for
...BeaverFit, the leading manufacturer of military outdoor fitness equipment and container gyms, has unveiled its
...Related Articles
Case Studies See all

Cyber studies: Rebecca Thomas
Ambition for career in cyber security reignited for former intelligence analyst in the Army thanks to SaluteMyJob training course
Read more »
Alastair Allison MSc, CISM SIRM
Alastair Allison MSc, CISM SIRM, Director of Enterprise Risk, Bupa Insurance Ltd and Bupa Insurance Services Limited
Read more »